Elements and Performance Criteria
- Facilitate application of complex legislation, policy and guidelines
- Legislation is interpreted in relation to complex income and asset determinations, qualifications and eligibility
- Policy and guidelines are reviewed in relation to legislated requirements relating to complex investment and financial arrangements
- High-level investigative and decision making skills are applied in the application of legislation, policy and guidelines
- Consultancy services regarding complex issues are tailored and provided to service delivery staff in accordance with their needs and experience
- Training is provided in business structures and related income and assets test issues to other service delivery staff
- Establish and manage the relationship between the organisation and other service sectors
- Relationships are developed and maintained with other service sectors that can assist government service users
- Advice is obtained on the interpretation of policy, instructions and legislation regarding issues relating to income and assets tests, as applied in complex financial and business arrangements
- Advice is provided to government service users, their representatives and the welfare services sector on the interpretation of policy, instructions and legislation on issues relating to income and assets tests as applied in complex financial and business arrangements
- Contact is brokered between government service users, their representatives and the financial services sector on issues which involve the income and assets test as applied in complex financial and business arrangements
- Handle complex cases
- Technical, policy and administrative knowledge is applied to assess the entitlements of government service users with complex needs
- Complex issues are analysed and investigated in accordance with organisational policy and procedures
- Service offers for individuals with complex needs are routinely assessed and reviewed under organisational mechanisms and legislation
- Delegations are exercised to make determinations of entitlements and obligations
- Facilitate application of complex legislation, policy and guidelines
- Legislation is interpreted in relation to complex income and asset determinations, qualifications and eligibility.
- Policy and guidelines are reviewed in relation to legislated requirements relating to complex investment and financial arrangements.
- High-level investigative and decision making skills are applied in the application of legislation, policy and guidelines.
- Consultancy services regarding complex issues are tailored and provided to service delivery staff in accordance with their needs and experience.
- Training is provided in business structures and related income and assets test issues to other service delivery staff.
- Establish and manage the relationship between the organisation and other service sectors
- Relationships are developed and maintained with other service sectors that can assist government service users.
- Advice is obtained on the interpretation of policy, instructions and legislation regarding issues relating to income and assets tests, as applied in complex financial and business arrangements.
- Advice is provided to government service users, their representatives and the welfare services sector on the interpretation of policy, instructions and legislation on issues relating to income and assets tests as applied in complex financial and business arrangements.
- Contact is brokered between government service users, their representatives and the financial services sector on issues which involve the income and assets test as applied in complex financial and business arrangements.
- Handle complex cases
- Technical, policy and administrative knowledge is applied to assess the entitlements of government service users with complex needs.
- Complex issues are analysed and investigated in accordance with organisational policy and procedures.
- Service offers for individuals with complex needs are routinely assessed and reviewed under organisational mechanisms and legislation.
- Delegations are exercised to make determinations of entitlements and obligations.